30-Day Return Policy
LEDCanada.com strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.
A request for return may be submitted online via the Return Merchandise Authorization (RMA) link or by contacting your Account Manager or the Customer Service Department at 604 339 5058
All returns must be preapproved by LED Canada and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid. LED Canada reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable.Some Special Custom Orders may are not eligible for return.
LEDCanada.com enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting consulting services
Many products offered by LEDCanada.com provide a manufacturer's warranty! This information is listed on our website within the Specifications section of each product if there is a manufacturer's warranty. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty.
LED Canada Supplemental Warranty
LEDCanada.com provides a 30-day supplemental warranty for those products not accompanied by a stated factory warranty unless categorized as Special Handling, Special Order, or Non-Stock. The supplemental warranty allows for replacement of the original purchase up to 30 days from the invoice date, subject to a possible restocking fee, and LED Canada will pay for the shipping costs of the replacement.
Special Handling Non-Warranted Products
Certain product categories carry no manufacturer’s warranty and are excluded from the LEDCanada.com Supplemental Warranty. These products are generally excluded because they must be adapted, modified, or otherwise manipulated in order to be used as intended.
WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Some installation poses serious risks of electric shock which can lead to injury or death.
Grow Lighting & Hydroponics
Grow Lights are also eligible for return. Please allow an Account Manager to assist you in this kind of purchase in order to assure yourself that you are receiving the correct product.
Some fixtures are considered Special Order and are not eligible for return. Please allow an Account Manager to assist you in this kind of purchase in order to assure yourself that you are receiving the correct product.
Special Order, Discontinued & Non-Stock Items
Special orders, discontinued, and non-stock items are sold as final sale and are not eligible for return. Please allow an Account Manager to assist you in this kind of purchase in order to assure yourself that you are receiving the correct product for your application. Such purchases can incur substantial restocking fees from the vendor or factory.
In order for a damage claim to be successful, LED Canada must be notified of the damage within one week from date of receipt. As the shipper,LEDCanada.com will file the claim on the customer’s behalf and arrange for a refund or replacement upon assessment of the amount of actual damage. The package must be received and inspected by the customer and not refused under any circumstances.
If replacement is required on product that can only be shipped in case quantities (such as LED tubes), then a replacement order for a full case must be processed and charged less the amount of the actual damage with no additional shipping charges.
If the total amount of the product for replacement due to damage or defective is less than $25, a refund will be issued to the customer as opposed to replacement(s). Shipping small, single item packages greatly increases the percentage risks for damage during transit. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s).
Customer refund credits are typically processed within five to seven business days. Refund credits can be issued only to the card used during the original purchase according to Canadian Laws. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc., an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.
Shipping or Website Errors
If the customer receives product due to our shipping error or incorrect website information, replacements will be shipped at no additional charge to the customer.